From 19 June 2023, the way you log onto our Member Portal is changing.
Once you have entered your username and password as normal, a One Time Code will be sent to you securely by SMS text message if we hold a mobile number for you. Otherwise this will be emailed to you.
Forgotten your password?
If you enter your details incorrectly on multiple occasions, your account may be blocked for security purposes. While your account is blocked, you cannot reset your log in details. Please try again in 24 hours.
Experiencing issues logging in?
If you require further assistance please contact us by emailing [email protected], providing your Name, Date of Birth and National Insurance number, or by calling on 01962 845588 (Monday – Thursday 08:30 – 17:00, Friday 08:30 – 16:30).